Frequently Asked Questions (FAQs)
Choosing the perfect rug can be overwhelming, whether you’re looking for a custom handmade rug or a bulk order for a business. Our FAQs are here to help! From selecting the right material and size to understanding care instructions and shipping details, we’ve answered the most common questions to make your buying process smooth and hassle-free. If you need further assistance, feel free to reach out—we’re here to help you find the perfect rug for your space.
> How do I choose the right rug for my space?
The right rug should complement your style, space, and functional needs. We specialize in custom handmade rugs that match your exact vision—whether it’s a luxurious wool rug for warmth, a silk rug for elegance, or a durable jute rug for a natural touch. Unlike mass-produced options, our rugs are crafted with precision, ensuring the perfect size, material, and design for your space. No matter your requirement—a statement piece or a bulk order—we make finding the perfect rug effortless.
> Do you ship internationally?
Yes! Rugson Carpet is a leading carpet manufacturer in India and a trusted carpet supplier in the US and Germany. We offer secure and fast global shipping, ensuring your handmade rugs arrive in perfect condition.
> Can I order a custom rug or bulk carpet for my business?
Absolutely! Whether you need a custom handmade rug for a unique space or bulk carpets for hotels, offices, or retail, we offer fully customizable solutions in terms of size, color, pattern, and material.
> How do I place an order for a custom carpet?
You can browse our collection online or contact our team for personalized assistance. We work closely with interior designers, architects, and business owners to bring custom handmade carpets to life.
> How long does delivery take?
• Ready-made handmade rugs ship within 2 - 4 weeks, depending on location.
• Custom handmade rugs and bulk carpets take approximately 4-10 weeks, depending on size and complexity.
> Will I need to pay customs duties and taxes?
Shipping costs are included at checkout, but import duties or local taxes may apply depending on your country. We can provide guidance on estimated costs.
> What materials do you use for handmade rugs?
Rugson Carpet crafts custom carpets using premium wool, silk, jute, cotton, NZ wool, and other high-quality materials, ensuring durability and elegance.
> Are all handmade rugs washable?
Not all rugs are washable.
• Handmade wool and silk rugs require professional cleaning.
• Flat-weave and jute rugs can often be gently hand-washed or spot-cleaned.
• Always follow the care instructions provided for your specific rug.
> How do I maintain my handmade rug?
• Vacuum regularly to remove dust and debris.
• Spot clean with mild detergent for minor stains.
• Rotate your rug periodically for even wear.
• For long-term care, professional cleaning is recommended for delicate fibers.
> What if my rug arrives damaged?
Every rug undergoes strict quality checks, but if damage occurs in transit, contact us immediately, and we will resolve the issue.
> Do you accept returns?
Since many of our custom rugs are made to order, we do not accept returns. However, we guarantee 100% quality assurance and stand by our craftsmanship.
> Need help selecting the perfect rug?
Our experts are here to guide you! Contact us for a free consultation, and we’ll help you choose the right custom handmade rug or wholesale carpet for your space.
📩 Still have questions?